YouTube
en
0
  2. Payment Delivery Options

Methods of payment and delivery

You can order Amway's products whenever you want. Choose the payment and delivery method that suits you best.

You can order Amway's products whenever you want. Choose the payment and delivery method that suits you best.

Payment options

Credit/Debit card

Payment will be made using credit card registered on Amway Online. Manage your defined credit cards in "My credit cards" section.

Delivery options

Amway offers the Home Delivery option. More information can be found on the table below:

Home delivery

Select a saved address from “My addresses” or enter a new one while placing your order.

Carrier
Speedy

Benefit from Free Delivery
For ABOs and Guests on orders over 149,99  BGN
For Registered Customers on orders over 79 BGN

Delivery Fee
5.00 BGN (incl. VAT)

Delivery time
3-4 working days from the date of placing order

 

Start shopping


Frequently asked questions


 

Orders and Payment

Can I remove items from my order?

Yes, as long as you've not confirmed your order you can add and remove items from your basket

Can I cancel my order?

If your order is verified and confirmed, please contact your local customer service department for further advise how to handle the cancellation

Delivery

Where can I receive my order ?

It can be sent to an address selected by you (home, work, etc. – never a PO Box or at the couriers office).

Can the delivery country/region be different from the purchase country/region?

No. The delivery country/region must always be the same country/region in which the purchase was made.

How long will my order take to arrive ? 

SPEEDY JSC Home Delivery  - Order All day - Leadime 3 - 4 working days
P.S. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. 
After you've received the order confirmation, this is the moment you can consider the above lead times.

How much do I pay for delivery service?

Please see the Delivery Fees table on the Delivery and Payment Options page

Can I change the course of the delivery of my parcel(s)?

Yes, you are able to do so, when using the application Speedy - Smart Control: https://www.speedy.bg/bg/smart-control, or after calling your local Customer Service contact or writing to infobg@amway.com and asking for the delivery change. You can:
Change of suggested delivery date
Change of the delivery address

What is the Home Delivery process?

If you have chosen home delivery, we will send you an email when your order leaves the warehouse confirming that your items have been dispatched.
The mail includes a tracking number with a link to the courier's web page and finally the courier will send you a text message or email to inform you of your delivery.

Where can I find my receipt/invoice?

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from Orders Details which you can access via your My Office. Remember that My Office is available after sign in.

Tracking

When will I be able to track my order? 

After your order has been dispatched from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received by the carrier.

How does parcel tracking work? 

You can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the carrier tracking site.
 There you’ll find the most up to date status.
When you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to carrier tracking site.

Can I track my order?

Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.

Returns

What should I do if I receive an incorrect item, an item short or additional item?

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center within 7 days so they'll be able to follow up.

Is there a charge to return products?

 Yes, you have to pay the standard courier costs. Amway refunds postal/courier costs for returns by "right of withdrawal" and "statutory warranty".

How can I make a return?

Returning an order is straightforward 
1. Sign in to your account and go to My Office
2. Go to the Order History page via My Orders
3. Find the order you want to return and click the Order Details link next to it 
4. Click Return and follow the instructions

What will happen if I finally decide to keep the item?

If you finally decide to keep the item please cancel the return under Return Details. Your returns can be found under the Order History and My Returns 

When will I receive the refund for my return?

When you've handed over your return parcel to the carrier, it will take approximately 2-3 working days to reach the Parcel collection point. Twice a week the return parcels are shipped to the Amway warehouse.
In this process you can expect your refund between 12 and 14 working days. 
Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month. 
After that the adjustment will be included in the following month.